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Up In My Business
Up in My Business is hosted by Dr. Alexis Lancaster, PT, DPT, known as Lex Lancaster of Lex Lancaster Creative Co. Up In My Business gives health and wellness professionals an inside look at all things tech, business, and Lex's life as a physical therapist turned digital operations expert. You’ll hear all about her lessons as a business owner, the ins and outs of tech for your business, and so much more. From SEO, websites, and email marketing to automations, launches, and copywriting, Lex has got you covered.
Up In My Business
Episode 132: Payment Processors- What to Know and What to Use
Episode Summary:
In this episode, I answer a listener question about payment processors: should you use them, which one is best, and what fees really mean for your business. I walk through how I use Stripe, when I opt for integrated payment systems like those in HoneyBook or Jane, and why platform convenience sometimes outweighs lower fees. I also break down what payment processors actually do, why passing fees on to clients isn't the move, and how to price your services to account for them.
Topics I chatted about:
- Quick update on my ear piercing healing journey (spoiler: don’t wait ‘til you're older to get them done 😅)
- Monthly recap email sent and general business life updates
- Shanté’s new podcast ChatGPT Curious launching this Thursday
- Why understanding how ChatGPT works matters for business owners and creatives
- Big (mystery) decision I’m sitting on for my business — more soon!
- Explaining how my anonymous “Ask Lex” form works
- Listener question: Do I use Stripe or is there something better?
- What payment processors are and how they work
- Stripe vs. PayPal — why I always choose Stripe
- How I use Stripe inside platforms like Acuity Scheduling
Platforms that have their own integrated payment processors: Kajabi, Jane, and HoneyBook - Why I still use integrated systems even if the fees are a little higher
- When it’s worth paying more for streamlined onboarding, payment plans, or automated billing
- The mistake of charging clients extra fees to “cover” processor costs
- Legal and tax notes: processor fees as write-offs and compliance around surcharging
- Why trying to avoid fees altogether is a waste of energy
- Final takeaway: price your services to include payment fees and move on — it’s just part of business
Important links mentioned:
- Letters to Lex (anonymous questions)
- My resources page
- Join the Monday Minute (my weekly newsletter)
- Shante's new podcast, ChatGPTCurious
Up In My Business' gracious sponsor:
- JaneApp! Use the code LEX1MO for a complimentary month of JaneApp
Work with me + learn more!
- Looking for help with tech & software and want to get started on the right foot? I offer FREE discovery calls. Click here to book.
- Check out my website: Lex Lancaster Creative Co.
- Connect with me on Instagram and get all the free goods
- Join my newsletter family
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